Cancellation & Refund Policy

Cancellation terms vary across the platform because they depend on:

• The operator and the level of service booked.
• The type of experience — full cruise, dahabeya charter, dinner cruise, or day trip.
• The date and notice period relative to your scheduled departure.

The specific cancellation window and refund eligibility for your booking are shown on the listing and on your booking confirmation. Always review them before completing payment.

You can request a cancellation in two ways:

• From your account, on the booking detail page.
• By contacting our support team, who will process the request on your behalf.

Refund eligibility follows the policy that was shown to you before you confirmed the booking. The earlier you cancel relative to the departure date, the more likely you are to receive a full or partial refund.

If the operator cancels a confirmed booking — for example due to weather, vessel issues, or unforeseen circumstances — you will be offered:

• An alternative experience of comparable quality and value, where one is available; or
• A refund, processed according to the applicable policy.

Our team will personally support you through any operator-initiated change.

Changes to a confirmed booking can be requested for:

• Travel dates.
• Number of guests.
• Cabin or experience tier (where the operator offers options).

Changes are subject to availability and may carry a price difference depending on the new dates or inventory selected. We will always confirm the impact before any change is finalised.

Approved refunds are returned to your original payment method. Processing time depends on your payment provider — typically between five and fifteen business days for credit and debit cards, and somewhat longer for bank transfers.

Failure to arrive at the agreed embarkation point at the scheduled time is generally treated as a no-show and may not be eligible for a refund. If you are running late or facing an emergency, contact the operator or our support team immediately and we will do our best to help.

In rare cases of force majeure — such as severe weather, regulatory closures, or events beyond either party's control — we work with the operator to offer the fairest possible outcome, which may include rescheduling, credit toward a future booking, or a refund.